About Us
Refund & Return PolicyFAQs – Motorbike Rental Hoi An
Booking & Delivery
Not mandatory, but highly recommended to secure your preferred bike, especially during peak travel season.
Yes. We accept online payments via bank transfer, or e-wallets (Momo, PayPal).
Yes. We offer delivery and pick-up at your hotel/house in Hoi An. A small fee applies (50,000 – 100,000 VND round-trip depending on distance).
Yes, with an additional fee. This service is popular for one-way trips.
Yes. You can rent in Hoi An and return in Hue one-way or Da Nang, ideal for Hai Van Pass trips.
Yes, just notify us at least 1 hour in advance.
Free if you cancel 12 hours before pick-up. Last-minute cancellations may incur a preparation fee.
Pricing & Payment
Semi motorbike: from 120,000 VND/day
- Manual: from 250,000 VND/day
Automatic scooter: from 150,000 VND/day
Electric motorbike: from 150,000 VND/day
E-bicycle: from 100,000 VND/day
👉 Price includes 2 helmets, raincoats, and 1L of fuel.
Yes. 10% off for 7 days, 15% off for 14 days & 30% off for monthly rentals.
Yes. We accept cards (with 3% in total), cash, and bank transfers.
Yes, up to 20% off when booking directly on our website (apply booking before 1 day).
Only a photo of your passport/ID is required. No original passport is kept. Some premium bikes may require a small deposit.
Yes, we accept major foreign currencies at the current exchange rate.
Rental Policy
1 day = 24 hours (e.g., pick up at 10:00 today → return before 10:00 next day).
Less than 2 hours late = half-day charge. Over 2 hours = full day charge.
No. You are free to ride anywhere (Hoi An – Hue – Da Nang).
Optional motorbike insurance is available from 50,000 VND/day (covers bike + rider).
Please inform us immediately. Replacement fee ranges from 100,000 (normal key) – 800,000 VND (for smart key), depending on the bike model.
Yes, as long as they also register their details with us.
We provide bike registration, third-party insurance, and a copy of your ID/passport.
Yes. Our staff will show you how to operate the bike before you ride or join the motorbike lesson.
Bikes & Equipment
Manual (Wave, Winner, XSR, WR…), automatic scooters (Vision, Air Blade, NVX), VinFast e-motorbikes, e-bikes, and bicycles.
Yes, all bikes are serviced regularly and checked before delivery.
Yes. Petrol bikes come with 1L free fuel or full tank (required).
Yes, you can choose when booking (subject to availability).
2 quality helmets per bike. Full-face helmets available upon request.
Yes, 2 raincoats and a phone holder are included free of charge.
You can charge at your hotel or swap batteries for free at our office.
Support & Emergencies
Call our hotline immediately. We provide 24/7 roadside assistance.
Yes. Response time is typically 15–30 minutes in Hoi An, and 1–2 hours in nearby cities.
Please contact us and the local police for a report. We will assist with procedures.
Hotline/WhatsApp/Zalo: +84 935 439 306 (Anh Khoa).
Yes. Our staff can assist in English, Korean, Japanese, and Chinese.
