Not mandatory, but highly recommended to secure your preferred bike — especially in peak season (Feb–Apr and Jun–Aug). Booking a day ahead also unlocks our online discount.

Both work: book directly on hoianit.com, or message us on WhatsApp, Zalo or Facebook. Online bookings are confirmed within minutes.

Yes — bank transfer and e-wallets (MoMo, PayPal) are accepted for online payment. You can also simply pay on delivery.

Yes — delivery and pick-up anywhere in Hoi An city center is completely free. A small fee applies outside the center (An Bang, Da Nang, Hue…).

Yes, with an additional delivery fee — popular for one-way trips. Tell us your flight or train time and the bike is waiting when you land.

Yes, three routes: Hoi An → Hue, Hue → Hoi An and Hoi An → Da Nang — ideal for the Hai Van Pass. The one-way fee is included in the listed price, your first 2 bags transfer between cities free (50K per extra bag), and the Hue office is at 201 Tran Phu St. No licence? The Hue route has a 50cc option too.

Yes — just message us at least 1 hour in advance and we’ll re-arrange.

Cancellation is free up to 12 hours before pick-up. Last-minute cancellations may incur a small preparation fee.

Semi-automatic from 120K/day · manual from 250K/day · automatic scooter from 150K/day · electric motorbike from 150K/day · e-bicycle from 100K/day. Every bike includes 2 helmets, raincoats and 1L of fuel — full price list here.

Yes: 10% off for 7 days, 15% off for 14 days, and up to 30% off for monthly rentals.

Yes — cards (3% surcharge), cash and bank transfers are all fine.

Yes — up to 20% off when you book directly on our website at least 1 day ahead.

Only a photo of your passport/ID — we never keep your original passport. Some premium bikes may require a small deposit.

Yes, we accept major foreign currencies at the current exchange rate.

1 day = 24 hours. Pick up at 10:00 today, return before 10:00 tomorrow.

Less than 2 hours late: half-day charge. Over 2 hours: full-day charge. Just message us if plans change — we’re flexible when we can be.

No. Ride anywhere — Hoi An, Da Nang, the Hai Van Pass, Hue.

Optional motorbike insurance is available from 50K/day, covering both bike and rider.

Tell us immediately. Replacement runs 100K for a normal key up to 800K for a smart key, depending on the model.

Yes, as long as they register their details with us too.

For bikes 110cc and up: yes — a valid A-category motorbike licence plus an International Driving Permit (1968). No licence? Our 50cc bikes and electric bikes are in the no-licence class and legal for most visitors, with the same free helmets and delivery.

We provide the bike registration (cavet copy), third-party insurance papers and a copy of your ID/passport — keep them under the seat.

Yes — our staff walk you through the bike before you ride, and if you want real practice, book a 1-on-1 driving lesson with an English-speaking instructor.

Manual (Wave, Winner, XSR, WR155…), automatic scooters (Vision, Air Blade, NVX, PCX…), VinFast e-motorbikes, pedal-assist e-bicycles and regular bicycles — see the full fleet.

Yes — every bike is serviced on schedule and checked again before each delivery.

Yes — petrol bikes come with 1L of fuel free (or a full tank on request).

Yes, choose your exact model when booking, subject to availability.

2 quality helmets per bike; full-face helmets available on request.

Yes — 2 raincoats and a phone holder are included free.

Charge overnight at your hotel (a normal wall socket, 5–7 hours), or swap batteries free at our office. We also offer a charging service — 50K per full charge — for any e-bike brand at 84 Phan Chau Trinh. More in our e-bike charging guide.

Call our hotline immediately — we run 24/7 roadside assistance and bring you a replacement bike if needed.

Yes. Typical response time is 15–30 minutes in Hoi An and 1–2 hours in nearby cities.

Contact us and the local police for a report — we’ll assist with all procedures and paperwork.

Hotline/WhatsApp/Zalo: +84 935 206 306 (Anh Khoa) — 24/7.

Yes — English, Korean, Japanese and Chinese.