Refund and Returns Policy
This policy explains how cancellations, rescheduling, and refunds work when you book a motorbike, e-bike, bicycle, or laptop rental with Anh Khoa Hoi An through hoianit.com.
Refund Policy Duration
Our refund and returns policy for motorbike, e-bike, bicycle, and laptop rentals applies for 30 days before your rental start date. After this period, we unfortunately can’t offer a full refund.
Eligibility for Refund
To be eligible for a refund:
- Cancel at least 7 days before your scheduled rental date — full refund.
- Cancel 3–6 days before — 50% refund.
- Cancel less than 3 days before, or no-show — non-refundable.
Changes to Booking
You may reschedule your booking at no extra charge if you let us know at least 3 days before your rental date. All changes are subject to availability.
Refund Process
Once your cancellation is received and approved, we’ll notify you by email. Approved refunds are credited back to your original payment method, usually within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account or payment app.
- Contact your bank or card issuer — processing can take a few extra days on their end.
- If you’ve done this and still haven’t received your refund, contact us at info@hoianit.com.
- No refund for early returns once the rental period has started.
- No refund if you can’t present a valid ID or driving license (where required) at pickup.
- No refund for unused days within the rental period.
Contact Us
For more details or help with a refund request, email us at info@hoianit.com or message us on Zalo/WhatsApp at +84 935 206 306.
Updated: July 2026.
